Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

At Fenrir, we take pride in providing high-quality gym accessories built for performance. If you're not completely satisfied with your purchase, we're here to help in accordance with the South African Consumer Protection Act (CPA).

1. Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 7 days of delivery for a refund or store credit, provided that:

  • The item is unused and in its original condition.
  • All original packaging, tags and accessories are included.
  • The product shows no signs of wear, damage, washing or misuse.
  • The product is returned in resaleable condition.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges are non-refundable.

Fenrir reserves the right to refuse a refund if the returned product does not meet these conditions.

2. Faulty or Defective Products

Under the Consumer Protection Act, all products carry a 6-month implied warranty against manufacturing defects.

If your Fenrir product develops a manufacturing fault within six months of purchase, you may choose one of the following remedies:

  • Repair
  • Replacement
  • Refund

This applies only where the defect is due to faulty workmanship or materials.

Fenrir may inspect the returned product before confirming the appropriate remedy.

3. What Is NOT Considered a Manufacturing Defect

The following are not considered manufacturing defects and are not covered by the warranty:

  • Normal wear and tear
  • Cosmetic damage after use
  • Damage caused by misuse or abuse
  • Damage caused by accidents
  • Damage from carrying loads exceeding the intended design
  • Damage caused by improper storage
  • Exposure to chemicals or excessive heat
  • Cuts, tears or punctures caused by sharp objects
  • Water damage caused by improper use
  • Damage resulting from modifications or repairs by unauthorized persons

4. Magnetic Components

The Fenrir™ Magnetic Water Bottle Bag contains powerful magnets.

Fenrir is not responsible for damage resulting from improper use around:

  • Electronic devices
  • Medical devices such as pacemakers
  • Magnetic storage media
  • Watches
  • Credit or debit cards

Customers are responsible for using the product safely and following all product instructions.

5. Incorrect or Damaged Deliveries

If your order arrives:

  • Damaged
  • Incomplete
  • Incorrect

Please notify us within 48 hours of delivery.

Where possible, include:

  • Your order number
  • Photographs of the package
  • Photographs of the product
  • A description of the issue

Fenrir will investigate and provide an appropriate solution.

6. Items That Cannot Be Returned

For hygiene and quality assurance reasons, we cannot accept returns for products that:

  • Have been used
  • Have been damaged by the customer
  • Are missing packaging or components
  • Have been altered
  • Were purchased as clearance or final sale (unless defective under the CPA)

7. Return Process

To request a return:

Email:

support@fenrir.co.za

Please include:

  • Full Name
  • Order Number
  • Reason for Return
  • Photos (if applicable)

Do not send products back without first receiving return instructions.

Unauthorized returns may be refused.

8. Refund Processing

Once your return has been received and inspected:

  • Approved refunds are processed within 5–10 business days.
  • Refunds will be made using the original payment method where possible.
  • Depending on your bank or payment provider, funds may take additional time to appear.

9. Exchanges

We replace products only where they:

  • Are defective;
  • Arrived damaged; or
  • Were supplied incorrectly.

If stock is unavailable, Fenrir may provide:

  • A refund; or
  • Store credit.

10. Return Shipping

Where a return is due to:

Customer Change of Mind

The customer is responsible for:

  • Return courier costs
  • Ensuring the product is safely packaged

Manufacturing Defect or Incorrect Product

Fenrir will cover reasonable return shipping costs once the claim has been approved.

11. Limitation of Liability

To the fullest extent permitted by South African law, Fenrir shall not be liable for:

  • Indirect damages
  • Consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Damage caused by misuse of the product
  • Failure to follow product instructions

Nothing in this policy limits any rights that consumers have under the Consumer Protection Act.

12. Consumer Rights

Nothing contained in this Return Policy limits, excludes or replaces any rights granted to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

Where this policy conflicts with the CPA, the CPA will prevail.

Contact Us

Fenrir

Email: support@fenrir.co.za

Website: www.fenrir.co.za

Additional protection for your store

For even stronger legal protection, pair this Return Policy with:

  • A comprehensive Terms & Conditions
  • A Privacy Policy compliant with South Africa's POPIA
  • A Shipping Policy
  • A Warranty Policy
  • A Disclaimer covering magnetic products (e.g. keeping the bag away from pacemakers, magnetic storage, and certain electronics)